Service Level
Records: 3
| ID | Name | Request Type | Priority | First Response Hours | Triage Hours | |
|---|---|---|---|---|---|---|
|
|
1 | Critical legal request | - | critical | 1 | 2 |
|
|
2 | Urgent legal request | - | urgent | 4 | 8 |
|
|
3 | Standard legal request | - | normal | 8 | 24 |